Thank you for visiting and shopping at ExtremePC. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are generally processed within 1 working day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Region/Location Estimated delivery time
Auckland 1 Working Day*
North Island 1-2 Working Days*
South 2-4 Working Days
*Overnight delivery is not a guaranteed service and is only an estimated delivery time for economy courier consignments. Delivery delays may & can occasionally occur, which XP computers takes no responsibility for. If you shipment is delayed, please contact New Zealand Couriers on 0800 800 841. Rural deliveries may take up to an additional 2 working days.
Shipment to P.O. boxes
XP computers ships to physical addresses within New Zealand only. P.O Boxes will not be accepted for delivery.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties and Taxes
XP computers is not responsible should any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
XP computers is not liable for any products damaged or lost during shipping. If you received your order damaged, we will do our best to assist where possible to place a claim with the carrier. Please notify us within 5 working days of receiving a damaged parcel for making a claim against our carrier.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside New Zealand.